Five Lakes can provide end to end servicing and management of deceased accounts both secured and unsecured. Our proven processes include:
- Providing dedicated call center services for accounts for which a debtor has been reported deceased.
- Handling death certificates, correspondence and other notices of deceased account holder.
- Processing death insurance claims where applicable.
- Searching for estates as applicable and filing statements of claims as required.
- Proven processes for calling next of kin or family members with agents specially trained in appropriate disclosures and in recognizing and dealing with the various stages of grief and negotiating settlements.